RETURN TERMS

This return policy applies to www.warmlinedpants.com. We are committed to ensuring a transparent and smooth shopping experience and providing users with clear instructions on the return process.

  1. Return Conditions

To ensure fairness and consistency in service, returns must meet the following conditions:

The item must be undamaged and show no obvious signs of use.

All accompanying accessories and packaging must be retained as intact as possible.

Returns not due to website errors are subject to return shipping costs.

If the item has a quality issue, please contact us as soon as possible after receiving it, and we will assist in handling it.

  1. Return Period

You can apply for a return within 30 days of receiving the item.

We recommend contacting customer service within 48 hours of discovering the problem for faster processing.

  1. Return Process

The entire return process is as follows:

Contact us via email or phone within the return period, submitting your order number, reason for return, and relevant photos.

Customer service will respond to your application and provide return steps within 2 business days.

Please return the goods as instructed and provide the tracking number to customer service for tracking purposes.

Upon receiving the returned goods, we will complete the inspection and process the refund within 5 business days.

  1. Refund Instructions

The refund will be processed via the original payment method.

Bank processing times may vary; generally, the refund will arrive within 7 business days after completion.

If the return is due to a quality issue, return shipping costs may be reimbursed upon review.

  1. Exchange Policy

If you require an exchange, please inform customer service when applying for a return. The exchange process is the same as for a return.

The new product will be shipped out as soon as possible after the original product has passed inspection.

  1. Special Circumstances

The following situations may affect the refund or lead to refusal of processing:

Submitting the application after the return period has expired.

The product is visibly used, damaged, or missing necessary components.

Failure to follow customer service instructions, resulting in inability to confirm the return information.

  1. Contact Us

For returns or further assistance, please contact us via:

Email: firmament@warmlinedpants.com

Phone: +65 92305421